Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated through your interaction with our services, including:

• Contact information — name, business name, email address, and phone number when you submit a form or request a consultation.
• Client business data — booking workflows, FAQs, scripts, and operational details required to configure your AI receptionist.
• Call and message data — call recordings, transcripts, SMS content, caller phone numbers, and metadata processed by our AI receptionist on your behalf.
• Usage data — IP address, browser type, pages viewed, and similar analytics from our website.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our AI receptionist services.
• Respond to inquiries, schedule consultations, and provide customer support.
• Send service-related communications and, with your consent, marketing emails.
• Monitor performance, troubleshoot issues, and improve accuracy of AI responses.
• Comply with legal obligations and enforce our agreements.

3. Call Recording & Consent

Our AI receptionist may record and transcribe inbound calls on behalf of our clients. Clients are responsible for providing appropriate disclosures to callers and obtaining any consents required by applicable law in the jurisdictions where they operate.

4. How We Share Information

We do not sell personal information. We may share information with:

• Service providers — vetted vendors that help us deliver our services (e.g., voice infrastructure, AI model providers, hosting, CRM, analytics).
• Our clients — call data processed for a client is shared with that client.
• Legal & safety — when required by law or to protect rights, safety, and property.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Clients may request deletion of their data at any time.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us at the email below.

8. Children's Privacy

Our services are not directed to individuals under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Questions about this policy? Email chris@orvelosolutions.com.